REFUND AND RETURNS POLICY

At Baby Olé, we understand that sometimes online shopping may not meet your expectations or needs. Therefore, we are committed to providing you with a hassle-free return experience to ensure your complete satisfaction with your purchases from our store.

 

 

Return Period:

You have a 14-day window from the date of delivery to request a return for any item purchased from Baby Olé.

 

 

Return Conditions:

– The item must be in its original, unused, and undamaged condition.

– It must include all original tags and intact packaging.

– Sale and clearance items may be subject to specific restrictions.

 

 

Return Process

  1. Return Request: To initiate the return process, please contact our customer service team and provide the following information:
    • Order number.
    • Name of the product you wish to return.
    • Reason for the return.
  2. Return Approval: Once you have contacted us, we will assess your return request. If approved, we will provide you with detailed instructions on how to proceed.
  3. Shipping the Items: You will need to send the products to the address we provide. The return shipping costs will be the customer’s responsibility unless the return is due to our error.
  4. Refund or Exchange: Once we receive and verify the returned items, we will process your refund or, if you prefer, send you a replacement item. The refund will be issued through the same payment method used for the original purchase.

Refund or Exchange:

We offer two options for returns:

 

  1. Refund: We will reimburse you for the price of the returned items using the original payment method.
  2. Exchange: If you prefer an exchange for a different product, please specify it in your return request. We will do our best to provide you with the desired item, subject to availability.

Return Costs:

Return shipping costs are the responsibility of the customer, unless the reason for the return is an error on the part of Baby Olé (wrong or defective item).

 

 

Customer Service:

If you have any questions or need assistance with your return, please do not hesitate to contact our Customer Service team. We are here to assist you at all times.

 

Contact Information:

– Email: hello@babyole.ie

– WhatsApp: +353 89 262 2497

 

Baby Olé strives to provide high-quality products and exceptional service. We are committed to ensuring that every customer has a positive shopping experience.

 

Thank you for trusting Baby Olé for your Spanish children’s fashion purchases in Ireland. We hope you enjoy your shopping experience with us.